Privacy Policy (including CPRA)
COTIERRA (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, place an order, subscribe to marketing communications, or otherwise interact with us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information
- Order history
- Account information
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics data
How We Collect Information
We collect information when you:
- Create an account
- Place an order
- Subscribe to our email or SMS marketing
- Contact customer service
- Submit forms on our website
- Browse or interact with our website
How We Use Your Information
We use personal information for business purposes including:
- Processing and fulfilling orders
- Payment processing
- Shipping and delivery
- Customer service and support
- Sending order updates and transactional communications
- Marketing and promotional communications
- Improving website functionality and user experience
- Fraud prevention and security monitoring
Sharing of Information
We do not sell personal information.
We may share personal information with trusted third-party service providers that help us operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Email marketing providers
- SMS marketing providers
- Analytics and advertising service providers
These service providers may access personal information only as necessary to perform services on our behalf.
Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to improve website functionality, analyze traffic, and support marketing efforts.
Cookies may help us:
- Remember your preferences
- Improve website performance
- Measure advertising effectiveness
- Deliver relevant promotions
You may disable cookies through your browser settings, although some website features may not function properly.
Data Retention
We retain personal information for as long as necessary to:
- Fulfill orders
- Provide customer service
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Marketing Communications
By providing your email address and/or phone number through our website, you may opt in to receive marketing and promotional communications from COTIERRA, including emails, text messages (SMS), product updates, promotional offers, restock notifications, and other brand-related communications.
Email Marketing
If you subscribe to our email list, you may receive promotional emails regarding new arrivals, special offers, sales, product launches, and company updates.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly. Even if you opt out of marketing emails, we may still send transactional or service-related communications such as order confirmations, shipping updates, and customer service messages.
SMS Marketing
By signing up for SMS marketing, you consent to receive recurring automated marketing and transactional text messages from COTIERRA at the phone number provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.
SMS messages may include promotional offers, new product announcements, restock alerts, abandoned cart reminders, and order-related notifications.
You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance.
Marketing Data Usage
Information collected through our email and SMS marketing programs may include contact information, engagement data, purchase behavior, and interaction history. We use this information to:
- Send personalized marketing communications
- Improve customer experience
- Analyze campaign performance
- Deliver relevant products and promotions
Marketing-related information collected through these programs is governed by this Privacy Policy.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
California Privacy Rights
California residents have certain rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to:
- Request access to personal information we collect
- Request deletion of personal information
- Request correction of inaccurate personal information
- Request information regarding how personal information is collected, used, and shared
- Request that we do not sell personal information
We collect personal information such as name, email address, phone number, shipping and billing address, order history, and payment information for order processing, customer service, shipping, payments, and marketing communications.
We do not sell personal information.
We may share personal information with service providers such as payment processors, shipping carriers, website hosting providers, and marketing service providers to operate our business.
California residents may submit requests to access, correct, or delete personal information by contacting us at:
Phone: (323) 231-4900
Email: info@shopcotierra.com
For verification and record-keeping purposes, we may require requests to be submitted in writing before processing certain requests.
We will not discriminate against you for exercising your privacy rights.
This section applies only to California residents.
Changes to This Privacy Policy
COTIERRA reserves the right to update this Privacy Policy at any time. Changes become effective immediately upon posting to this page.
Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us:
COTIERRA
Phone: (323) 231-4900
Email: info@shopcotierra.com